Broadview FCU
Finance / FinServ
CardOperationsSpecialist
“Card Operations Specialist at Broadview FCU. Skills: Debit and Credit Card operational process, member service, Daily processing of entries, account maintenance, reconciliation of outstanding items. Provide a high level of support and hospitality to both members and internal staff as it relates to Debit and Credit operations.. Daily processing of entries, account maintenance, addressing member card related service issues, and reconciliation of outstanding items.”
What You'll Achieve.
ensure a high level of member service is achieved and maintained; maintain a high degree of processing accuracy and member information confidentiality
Industry & Context.
resolving service issues in a prompt and professional manner; Ability to make effective decisions under pressure in a high monetary risk environment
What They're Looking For.
Must Have
Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field., Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements, Ability to make effective decisions under pressure in a high monetary risk environment, Sound organizational and time management skills, High level of technology proficiency, working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets
Nice to Have
Associates degree is preferred, Experience working with reconciliations helpful
What You'll Do.
Provide a high level of support and hospitality to both members and internal staff as it relates to Debit and Credit operations.
Daily processing of entries
addressing member card related service issues
and reconciliation of outstanding items.
Respond to all inquiries from internal customers seeking assistance and provide general information regarding payoffs
Perform Debit/Credit card maintenance that includes but is not limited to: Openinglocking cards
pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines
Perform a set of daily tasks as assigned from the Card Operations Tasks list
and reviews department policies and procedures to ensure they are updated and accurate
At all times maintain a high degree of processing accuracy and member information confidentiality
How You'll Work.
Team & Collaboration
Build internal customer hospitality utilizing courtesy and friendliness; support the other business units within Operations to ensure a high level of member service is achieved and maintained
Communication Scope
Build internal customer hospitality utilizing courtesy and friendliness; resolving service issues in a prompt and professional manner; providing accurate and complete information; Respond to all inquiries from internal customers seeking assistance; Adhere to phone availability requirements and successfully navigate inquiries on Card Operations topics for Debit and Credit cards; Adhere to all internal and external member service standards, providing effective member service to both internal and external customers
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