CardOperationsandServicesAnalyst

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive. Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years. The Card Operations Team at OFX is responsible for delivering a seamless, secure and scalable card services experience for our clients globally As Card Operations and Services Analyst, your role will be to support the Global Manager, Cards & Transaction Services, and your responsibilities will include end- to-end management of card issues, fraud prevention, fraud investigation and dispute resolution. As a key member of our team, you will work closely with internal stakeholders across risk, compliance, technology and customer support as well as external partners, including payment networks and service providers. What you'll do: * General day to day monitoring and operational management of the cards service capability, ensuring service availability and happy customers * Exceptions processing, problem solving, incident resolution * Supporting front line teams for 2nd level client service enquiries in line with the company’s direct to customer philosophy * Maintain and build internal and external p