OFX
financial operations
CardOperationsandServicesAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Card Operations and Services Analyst at OFX. Skills: card operations, dispute resolution, fraud investigation, stakeholder management, operational management. end- to-end management of card issues. fraud prevention”
What You'll Achieve.
delivering a seamless, secure and scalable card services experience for our clients globally; ensuring service availability and happy customers; achieve better business solutions so accounting firms and businesses thrive; drive outcomes that deliver excellence for our customers
Industry & Context.
problem solving; incident resolution; Exceptions processing; fraud prevention; fraud investigation; dispute resolution; Assisting with investigations relating to irregular usage, fraud and potential fraud
What They're Looking For.
Must Have
Knowledge and operational experience of card schemes and systems, Experience working with card scheme disputes and chargebacks, and their associated tools and services (VROL, MCOM etc), Experience working with card fraud systems, understands card fraud identification and resolution, Experience working within a globally distributed services delivery team, coordinating across multiple regions and time zones to ensure seamless and efficient operations, Knowledge of Salesforce CRM or equivalent, Knowledge of support and ticketing systems including Atlassian suite, Have an operational mindset, able to balance risk and business outcomes, able to effectively prioritise and manage their workloads
Nice to Have
Familiarity with Cardinal 3DS and Feature Space is a bonus
What You'll Do.
end- to-end management of card issues
General day to day monitoring and operational management of the cards service capability
Exceptions processing
Supporting front line teams for 2nd level client service enquiries
Maintain and build internal and external partner relationships
Managing dispute processing for card payment schemes (Visa/Mastercard)
Assisting with investigations relating to irregular usage
fraud and potential fraud involving OFX clients and cards
Performing reconciliation and reporting on an ad-hoc and regular basis
Keeping accurate and meticulous records in our systems
Assist in operational and services improvement
including design and delivery of processes and systems
identification of improvements and automation opportunities
How You'll Work.
Team & Collaboration
work closely with internal stakeholders across risk, compliance, technology and customer support as well as external partners, including payment networks and service providers; coordinating across multiple regions and time zones to ensure seamless and efficient operations; operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers
Full Job Description
OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive. Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years. The Card Operations Team at OFX is responsible for delivering a seamless, secure and scalable card services experience for our clients globally As Card Operations and Services Analyst, your role will be to support the Global Manager, Cards & Transaction Services, and your responsibilities will include end- to-end management of card issues, fraud prevention, fraud investigation and dispute resolution. As a key member of our team, you will work closely with internal stakeholders across risk, compliance, technology and customer support as well as external partners, including payment networks and service providers. What you'll do: * General day to day monitoring and operational management of the cards service capability, ensuring service availability and happy customers * Exceptions processing, problem solving, incident resolution * Supporting front line teams for 2nd level client service enquiries in line with the company’s direct to customer philosophy * Maintain and build internal and external p
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