Wise
Finance / FinServ
CardDisputeTeamLead
“Card Dispute Team Lead at Wise. Skills: Card Dispute Team Lead, Operational management, Team development. Management of operational workload. Set the goals and plan to ensure teams meet SLAs”
What You'll Achieve.
Ensure teams meet SLAs; Optimise capacity; Manage performance to ensure effective execution of workload; High-quality, high-speed workflow with optimal coverage; High outcome
Industry & Context.
Good analytical skills; Assessing and mitigating operational risks
What They're Looking For.
Must Have
5+ years of experience within the card issuance/card disputes domain, Experience leading operational teams, Experience working with different functions in an organisation (engineering, analytics, product teams), Good analytical skills, including ability to work directly with business intelligence tools for work-force management information or overall operational and financial performance
Nice to Have
A track-record of building teams and developing people, Like to drive collaboration and support people around you with the ability to emphasise people's strengths for a high outcome
What You'll Do.
Management of operational workload
Set the goals and plan to ensure teams meet SLAs
Optimise capacity and manage performance to ensure effective execution of workload
Taking ownership of operational payment processes related to Product areas owned by team
Acting as the first level escalation point for the team as well as internal and external partners
Developing a Operations team and support specialists on their personal growth paths
Setting goals for the Operations teams and reporting against them
monitoring team’s performance metrics
Managing team’s resources and their relevant skills
ensuring at all times a high-quality
high-speed workflow with optimal coverage
Driving operational excellence
while building sufficient controls and assessing and mitigating operational risks
Ensuring the team’s readiness to handle unexpected situations
Guaranteeing process documentation within own area
Guaranteeing team’s input and participation in regional and central Operations planning and Product team Planning
Collaborating on Leads level to ensure alignment related to relevant Product areas
How You'll Work.
Team & Collaboration
Collaborating on Leads level to ensure alignment related to relevant Product areas; Experience working with different functions in an organisation (engineering, analytics, product teams); Support people around you with the ability to emphasise people's strengths for a high outcome
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