Four Seasons
Hospitality
CaptainPM
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Captain PM at Four Seasons. Skills: Guest service, Fine-dining service. Oversee complete guest dining experience. Welcome guests warmly”
Industry & Context.
Resolve concerns
Serve alcohol
What They're Looking For.
Must Have
High School Diploma or equivalent, Meet minimum legal age requirements to serve alcohol, Authorization to work in the United States
Nice to Have
1–2 years fine-dining experience, Comparable food service experience
What You'll Do.
Oversee complete guest dining experience
Welcome guests warmly
Deliver consistent service
Serve food and beverages
Answer questions related to food
Answer questions related to beverage
Answer questions related to wine
Maintain awareness of table status
Maintain awareness of pacing
Maintain awareness of upcoming courses
Communicate with Back Servers
Communicate with Food Runners
Communicate with Bussers
Communicate with kitchen teams
Assist with food expediting
Monitor guest satisfaction
Resolve concerns promptly
Resolve concerns professionally
Ensure accuracy of guest checks
Process payments efficiently
Coordinate table maintenance
Coordinate table clearing
Coordinate table resetting
Maintain clean dining room
Maintain safe dining room
Maintain organized dining room
Maintain clean service stations
Maintain safe service stations
Maintain organized service stations
Participate in pre-shift meetings
Remain current on menu updates
Remain current on beverage updates
Remain current on wine updates
Comply with Bacco Manuals
Comply with health regulations
Comply with safety regulations
Comply with labor regulations
How You'll Work.
Team & Collaboration
Support staff; Kitchen teams
Communication Scope
Verbal communication; Written communication
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. ## About the Role Bacco Restaurant & Bar is Four Seasons’ signature Italian dining destination, offering an elevated yet welcoming fine-dining experience rooted in authentic cuisine, exceptional wines, and personalized service. As a **Captain PM** , you will serve as the primary point of contact for guests within your assigned dining room station, taking full ownership of the guest journey from arrival to departure while setting the standard for
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