Captain-Endzone&Loyalty

At **DICK’S Sporting Goods** , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! **OVERVIEW:** Our store teammates are passionate and motivated about creating exceptional experiences for our athletes through their eagerness to deliver outstanding customer service, in-depth product and process knowledge, and high brand and execution standards due to their ability to prioritize and communicate effectively. The Captain plays a pivotal role in delivering exceptional athlete experiences and leads their team by example to create confidence and loyalty in every athlete interaction resulting in a truly differentiated athlete experience. This role is responsible for establishing and executing departmental plans in support of operational priorities by building and leading teams that consistently deliver operational excellence and outstanding customer service. Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance wi