CapacityManagementAnalyst

**Job Description** **UW MED ACCESS & INNOVATION - CAPACITY MANAGEMENT** has an outstanding opportunity for a **Capacity Management Analyst** **Work Schedule** * 100% FTE * Hybrid Schedule **DEPARTMENT DESCRIPTION** UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care, and preparing tomorrow’s health professionals. UW Medicine includes Harborview Medical Center, UW Medical Center (Montlake and Northwest campuses), UW Primary Care, and other affiliated entities. This position supports the Ambulatory Care Division and aligns with UW Medicine’s Patient Are First Pillar Goals: serving patients and families, providing the highest quality care, becoming the employer of choice, and practicing fiscal responsibility. **POSITION HIGHLIGHTS** * Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs. * Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality. * Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity. * Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization. **PRIMARY JOB RESPONSIBILITIES** * Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams. * Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials. * Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets. * Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations. * Participate in committees, user groups, and project teams to represent Ac