University of Miami
Education
CanesCentralAssociate
Neural analysis suggests this role is
optimal for Junior candidates.
“Canes Central Associate at University of Miami. Skills: customer service, registration, billing, financial aid, Cane Card. The ’Canes Central Associate provides direct one-stop support and customer service to students, parents, staff, and faculty, handling inquiries related to registration, billing, financial aid, and ’Cane Card. This role involves counseling students on enrollment and financial options, collaborating with campus offices, communicating via multiple channels, and documenting inte”
What You'll Achieve.
The expectation is the ’Canes Central Associate will use a holistic approach to counsel students on their financial and enrollment options, advise students of various policies and procedures, investigate cases, and offer sound resolutions to all inquiries presented to ’Canes Central while providing service and experience excellence. Addresses all concerns according to established standards and reports any opportunities for improvement and/or trends identified to ’Canes Central leadership, escalating issues that may affect students’ enrollment or financial statuses on a broader scale.
Industry & Context.
problem analysis; root cause analysis
Ability to work evenings, nights, and weekends as necessary.
What They're Looking For.
Must Have
High School Diploma or equivalent required. Minimum 2 years of relevant experience. Ability to accurately prepare and maintain records, files, reports and correspondence. Ability to communicate effectively in both oral and written form. Ability to learn a volume of new information, adapt to updates on a regular basis, and understand and utilize resources in order to provide accurate resolutions at all times. Ability to process and handle confidential information with discretion. Ability to recognize, analyze, and solve a variety of problems. Ability to work evenings, nights, and weekends as necessary. Ability to work in new and high-paced situations, and to maintain a high-quality of work. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. Skill in completing assignments accurately and with attention-to-detail.
What You'll Do.
The ’Canes Central Associate provides direct one-stop support and customer service to students, parents, staff, and faculty, handling inquiries related to registration, billing, financial aid, and ’Cane Card.
This role involves counseling students on enrollment and financial options, collaborating with campus offices, communicating via multiple channels, and documenting interactions in a case management system.
The associate also serves as a greeter, manages ’Cane Card services, and assists with call center operations, working independently to resolve issues and provide support.
How You'll Work.
Team & Collaboration
Collaborates with other campus offices to follow up on referrals, eliminate roadblocks, reach solutions, and deliver coordinated customer care. Works independently and/or in a collaborative environment. Serves as a member on at least one ’Canes Central committee to explore and enhance specific proactive elements of the operation.
Communication Scope
oral communication; written communication
Full Job Description
**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). **Position** ’Canes Central Associate **Core Job Summary** The ’Canes Central Associate provides direct one-stop support and customer service to current and prospective students, parents, staff, faculty, and other constituents as part of a dynamic team in the University of Miami’s ’Canes Central. The ’Canes Central Associate performs administrative duties that require detailed knowledge of four core areas of operation: registration and records, billing and payment, financial aid, and ’Cane Card. This position also requires general knowledge of admission, Orientation, housing, dining, and other student services. The expectation is the ’Canes Central Associate will use a holistic approach to counsel students on their financial and enrollment options, advise students of various policies and procedures, investigate cases, and offer sound resolutions to all inquiries presented to ’Canes Central while providing service and experience excellence. **Core Job Functions** * Supports a combination of assigned functions by using a holistic, one-stop-shop approach to ensure current and prospective students, parents, staff, faculty, and other constituents receive the highest-level of customer service and best-possible information on their inquiries related to registration and records, billing and payment, financial aid, ’Cane Card, and various other student services. * Counsels on enrollment options, discusses deadlines, explains financial aid awards and requirements, advises on financial aid review procedures, analyzes and explains account balances, discusses refund possi
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