CanesCentralAssociate

**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). **Core Job Summary** The ’Canes Central Associate provides direct one-stop support and customer service to current and prospective students, parents, staff, faculty, and other constituents as part of a dynamic team in the University of Miami’s ’Canes Central. The ’Canes Central Associate performs administrative duties that require detailed knowledge of four core areas of operation: registration and records, billing and payment, financial aid, and ’Cane Card. This position also requires general knowledge of admission, Orientation, housing, dining, and other student services. The expectation is the ’Canes Central Associate will use a holistic approach to counsel students on their financial and enrollment options, advise students of various policies and procedures, investigate cases, and offer sound resolutions to all inquiries presented to ’Canes Central while providing service and experience excellence. **Core Job Functions** * Supports a combination of assigned functions by using a holistic, one-stop-shop approach to ensure current and prospective students, parents, staff, faculty, and other constituents receive the highest-level of customer service and best-possible information on their inquiries related to registration and records, billing and payment, financial aid, ’Cane Card, and various other student services. * Counsels on enrollment options, discusses deadlines, explains financial aid awards and requirements, advises on financial aid review procedures, analyzes and explains account balances, discusses refund possibilities, creates letters of expense,