PointClickCare
health tech
(Canada)SoftwareImplementationConsultantII-Financial
Neural analysis suggests this role is
optimal for Mid candidates.
“(Canada) Software Implementation Consultant II - Financial at PointClickCare. Skills: Software Implementation, Consulting, Customer Relationship Management, Business Process Analysis. Act as the principal liaison with the customer to implement best practices to drive optimized business outcomes. Build relationships with customers to become the trusted advisor and counsel them on solutions and recommended business practices”
What You'll Achieve.
Drive optimized business outcomes for the customer; Ensure implementation success; Drive outcomes and value; Support customer satisfaction; Ensure an exceptional customer experience and successful implementation; Achieve customer objectives
Industry & Context.
Problem-solving skills
Up to 30% on site travel to customer sites and regional meetings, In-office events for remote roles that will require travel to and from the Mississauga and/or Salt Lake City office (onboarding, team events, semi-annual and annual team meetings), Commitment to following information security policies and procedures and making every effort to secure confidential and/or sensitive information
What They're Looking For.
Must Have
4+ years in a software implementation role, Excellent communication, organizational and collaboration skills, Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes, Experience working on a multi resource project team balancing milestones and objectives efficiently and on time, Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met, The ability to quickly learn new concepts and technologies and convert them into customer solution value, Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights, Ability to thrive in a high paced, complex team environment, Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
Nice to Have
Healthcare market experience preferred
What You'll Do.
Act as the principal liaison with the customer to implement best practices to drive optimized business outcomes
Build relationships with customers to become the trusted advisor and counsel them on solutions and recommended business practices
Lead an in-depth analysis of the customers’ desired business process
operations and practices and provides recommendation for solution configuration and enhanced business practices
Translate and document customer expectations
business processes and goals to ensure implementation success
Develop recommendations to execute a delivery approach that will drive outcomes and value
Translate technical requirements and execute system configuration setup
Establish and maintain successful customer relationships
Build partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
Create and execute implementation plans that are on-time and with the highest quality
Proactively anticipate
and communicate issues
advise and support customer change management strategies
Develop and maintain expertise and knowledge in multiple product offerings
Lead and direct meetings and presentations on-site at customer locations
How You'll Work.
Team & Collaboration
Partner with internal stakeholders, including configuration and training specialists; Collaborate with the project team to proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays; Work in a complex team environment
Communication Scope
Excellent communication skills; Utilizing excellent communication and collaboration skills; Excellent communication
Process & Methodology
Balancing milestones and objectives efficiently and on time, Taking accountability for a project, Delivering on commitments to ensure customer objectives are met, Executing implementation plans
Full Job Description
## Description At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For
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