CampusLead

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Campus Lead is responsible for overseeing and managing all soft service operations across assigned facilities. This site-based role requires strong leadership capabilities to manage service delivery teams while ensuring contractual obligations are met and client satisfaction is maintained. The position demands comprehensive knowledge of soft services disciplines and proven contract management expertise. ## **Key Responsibilities** **Operational Management** Oversee day-to-day delivery of all soft services including cleaning, waste management, pest control, landscaping, catering, reception, mail services, and other hospitality functions. Ensure service delivery meets agreed KPIs, quality standards, and client expectations. Conduct regular site inspections and quality audits to maintain service excellence. Implement operational procedures and standard operating protocols across all service lines. **Team Leadership** Manage, supervise, and develop a team of soft services personnel including supervisors and frontline staff. Conduct performance evaluations, provide coaching and mentoring, and identify training needs. Foster a positive team culture focused on service excellence and continuous improvement. Handle recruitment, onboarding, and workforce planning to ensure appropriate staffing levels. **Contract Management** Maintain comprehensive understanding of service contracts including scope, specifications, K