CallCentreHandler

Optime Group in partnership with a prestigious client located in Oxley are looking to add to its growing team and recruit a **Call Handler** serving one of the Avanti sites. **What’s on offer:** * Rate of Pay: £14.21 per hour (plus Holiday and Pension) * Hours: 37.5 hours per week - working 5 to 7 days per week. * The potential for your weekly hours to increase to 30 hours. * Weekend work involved. * Shift work – 06:00am starts/ finish times 22:00. * Weekly Pay. * Free Parking. * Temp to Perm (performance based). **Role Description:** * Customer Engagement: Act as the first point of contact for customers. * Handle all inbound and outbound calls for the site. * Handle inquiries, requests, and concerns in a professional and timely manner. * Build and maintain strong customer relationships through effective communication. * Coordinate the processing and distribution of goods within the warehouse and train stations. * Monitor goods movements and update customers on the status of their shipments. * Ensure compliance with all relevant regulations and safety protocols. * Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies. * Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting. * Customer Feedback: Collect and analyse customer feedback to identify areas for improvement. * Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations. * Participate in team meetings and training sessions. **Key Skills:** * Confidence in answering inbound and outbound calls. * Previous experience in customer service or a related field. * Forward thinker and planner. * Excellent communication skills to communicate at all levels. * Strong team player. * Well organised, self-starter and able to work on their own initiative. * Uphold and promote a professional image at all times. * Flexible approach. * Good IT literacy with a sound know