CallCentre-CustomerSupportRepresentative(VQ326G)

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. **Make a very, very, very good career move.** Time for a change? We think so too. It’s why at Intrum, every day is dedicated to making a difference. For our clients. For their customers. For the society we all share. And for the careers and ambitions of everyone who joins us. We’re looking for **Customer Support Representatives** who truly reflect our values—people who approach every interaction with empathy, integrity, and a commitment to doing what’s right for the customer. In this role, you’ll support customers who are looking for clarity, reassurance, and helpful guidance, and your ability to listen with patience and respond with care will make a meaningful difference. You don’t need previous call centre experience—we understand that strong customer service skills can be gained across many different industries. What matters most is your friendly approach and ability to communicate confidently and effectively. **What you’ll do:** * Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan. * Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt. * Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt. * Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers * **Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Our current operating hours are Monday to Friday