CallCentreAgent

Remote World connects South African talent with UK employers. This Call Centre Agent role is a fully remote position supporting a UK-based business, working regular UK hours from the comfort of your own home. **About the Role** As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems. **Key Responsibilities** * Answer inbound calls and respond to customer queries professionally and promptly * Resolve complaints and escalate where necessary, following company procedures * Update customer records accurately in the CRM after each interaction * Meet daily call-handling targets and quality standards * Support outbound follow-up calls as needed * Work closely with team leaders to identify and flag recurring issues **What You'll Need** * Experience with customer-facing roles, ideally in a call centre environment * Clear, professional spoken English with strong listening skills * Familiarity with CRM systems or customer management tools * A reliable internet connection and a quiet workspace at home * Ability to stay calm under pressure and handle difficult conversations with care **What's on Offer** * R13,000–R16,000 per month (depending on experience) * Fully remote — work from anywhere in South Africa * Working hours: 09:00–17:00 UK time (11:00–19:00 SAST) * Supportive team with ongoing training and feedback