MSX International
Automotive
CallCentreAgent
“Call Centre Agent at MSX International. Skills: Booking, Scheduling, Customer communication. Book vehicle services. Book vehicle repairs”
What You'll Achieve.
Achieve daily targets; Achieve monthly targets; Ensure full workshop capacity
Industry & Context.
Work overtime, Work month-end
What They're Looking For.
Must Have
Ability to learn proprietary systems, Call centre booking experience, Automotive or workshop industry experience, Exceptional verbal communication skills, Exceptional written communication skills, Active listening, Professional telephone etiquette, Meticulous data capture, Meticulous process execution, Responsible, Trustworthy, Loyal, Work overtime, Work month-end, Work under pressure
Nice to Have
Manufacturer's system experience, Dealership management system experience, Tracking KPIs, Achieving conversion targets
What You'll Do.
Book vehicle services
Load workshop capacity
Communicate with customers
Follow booking script
Capture repair information
Check recall campaigns
Upload recall documentation
Send calendar invitations
Advise customers on fees
Handle web booking confirmations
Attach service schedules
Confirm updated information
Achieve service booking targets
Achieve service reminder targets
Achieve UON conversion targets
Execute no-show process
Contact absent customers
Reschedule appointments
Update no-show reports
Call customers for parts
Book customers for parts
Phone customers for feedback
Explain service rating
Log problems for management
How You'll Work.
Communication Scope
Telephone etiquette; Active listening
Applying for this Call Centre Agent role?
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