OneTouch Direct
Telecommunications
CallCenterSalesandClientSupportAgent
“Call Center Sales and Client Support Agent at OneTouch Direct. Skills: Sales, Client Support, Customer Service. Engaging with client through inbound and outbound calls to promote Verizon products and services.. Addressing client questions, concerns, and service issues with professionalism and efficiency.”
What You'll Achieve.
Drive customer satisfaction; Drive business success; Maintain high standards of customer satisfaction; Maintain high standards of sales performance
Industry & Context.
Demonstrated problem-solving abilities
What They're Looking For.
Must Have
High school diploma or equivalent additional education is beneficial., Prior experience in sales, customer service, or call center environments preferred., verbal communication and interpersonal skills., Demonstrated problem-solving abilities and attention to detail., Comfortable working with CRM software and navigating multiple computer systems., Ability to work independently and as part of a team in a dynamic environment., Positive attitude and dedication to providing excellent customer experiences.
What You'll Do.
Engaging with client through inbound and outbound calls to promote Verizon products and services.
Addressing client questions
and service issues with professionalism and efficiency.
Identifying opportunities to upsell and cross-sell solutions to meet client needs.
Documenting all customer interactions thoroughly and accurately in CRM systems.
Collaborating with your team to maintain high standards of customer satisfaction and sales performance.
How You'll Work.
Team & Collaboration
Collaborating with your team to maintain high standards of customer satisfaction and sales performance.
Communication Scope
Verbal communication
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