Bath & Cabinet Experts
Home Improvement
CallCenterRepresentative/OutboundAppointmentSetter
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optimal for Entry candidates.
“Call Center Representative / Outbound Appointment Setter at Bath & Cabinet Experts. Skills: Appointment setting, Customer service, Sales. Engage with prospective clients to set appointments. Communicate value of company products and services”
What You'll Achieve.
Meet performance goals of converting calls to appointments; Meet and exceed goals
Industry & Context.
Available to work during Eastern Standard Time hours, Weekend availability required
What They're Looking For.
Must Have
1+ year of call center experience, High School diploma or equivalent, Previous home improvement experience in a call center setting
Nice to Have
Prior experience in a multi-product sales environment, Background in home improvement inside sales, Experience with Lead Perfection CRM
What You'll Do.
Engage with prospective clients to set appointments
Communicate value of company products and services
Handle high volume of inbound/outbound calls
Follow designated sales process for appointment setting
Log all activity and information in CRM
Provide high level of customer service
How You'll Work.
Communication Scope
Excellent phone and communication skills
Full Job Description
At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers **best in industry service** and a **best-in-class employee experience** , this opportunity is for you! ***MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED*** ### About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. _*Candidates must be available to work during Eastern Standard Time hours*_ ### Job Duties & Responsibilities: * Responsible for engaging with prospective clients with the goal of setting appointments for the sales team * Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients * Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments * Follow the designated sales process for appointment setting including confirming full and accurate client information * Ensure all activity and information is accurately logged in CRM * Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts ### Skills & Qualifications: * Prior experience in a multi-product sales environment preferred * Background in home improvement inside sales strongly desired * High School diploma or equivalent required * 1+ year of call center experience required * Experience with Lead Perfection CRM a p
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