Genesis Call Center
Telecommunications
CallCenterRepresentative–CustomerSupport
“Call Center Representative – Customer Support at Genesis Call Center. Handle inbound interactions for major brands. Assist customers with questions”
Industry & Context.
Completion of multi-step onboarding process, Client-specific assessments, Basic background check, Participation in certification course
What They're Looking For.
Must Have
High school diploma or GED, At least 18 years of age, Authorized to work in the United States, U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI), Ability to follow detailed processes, Meet performance expectations, Comfortable navigating computer applications, Comfortable navigating web-based tools, Ability to work independently, Remain accountable to schedules
Nice to Have
Prior call center experience, Prior customer service experience, Bilingual (Spanish/English), Familiarity with phone-based support environments, Familiarity with computer-based support environments
What You'll Do.
Handle inbound interactions for major brands
Assist customers with questions
Assist customers with service requests
Assist customers with account needs
Assist customers with product support
Use guided systems to deliver customer care
Use resources to deliver customer care
Maintain professionalism
Maintain brand alignment
Applying for this Call Center Representative – Customer Support role?
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ANONYMOUS · UNFILTERED
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