TaxRise
tax resolution
CallCenterRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Call Center Representative at TaxRise. Skills: client service, problem resolution. Serve as the Primary Client Point of Contact. Manage a high volume of inbound client calls with professionalism and confidence”
What You'll Achieve.
first-call resolution; customer satisfaction outcomes
Industry & Context.
structured problem-solving
What You'll Do.
Serve as the Primary Client Point of Contact
Manage a high volume of inbound client calls with professionalism and confidence
Strive for first-call resolution whenever possible while ensuring accuracy and compliance
Deliver service that contributes to customer satisfaction outcomes
Respond to client emails
and occasional live chats within service level expectations
Provide clear guidance regarding required documentation and next steps
Demonstrate empathy while maintaining structure and call control
Drive Document Collection
How You'll Work.
Communication Scope
clear guidance
Full Job Description
WHY JOIN TAXRISE? At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions. At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won’t just answer calls — you’ll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential. This position is 100% onsite in Irvine, CA HOW YOU’LL BE REWARDED Base Pay: $24.00 – $25.00 per hour Average Monthly Bonus: $700 – $1,300 Top performers earn the equivalent of $26.00 – $35.00 per hour Full-time | 40 hours per week, with occasional overtime opportunities available WHAT YOU’LL DO Serve as the Primary Client Point of Contact Manage a high volume of inbound client calls with professionalism and confidence Strive for first-call resolution whenever possible while ensuring accuracy and compliance Deliver service that contributes to strong customer satisfaction outcomes Respond to client emails, text messages, and occasional live chats within service level expectations Provide clear guidance regarding required documentation and next steps Demonstrate empathy while maintaining structure and call control Drive Document Collection you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help
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