CallCenterOperator

Call Center Operator - Sports Betting Job Description Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Must be available to work Nights and Weekends on rotation Education, Training and Experience * High school diploma or equivalent training and experience. * 3 years customer service experience, preferably in a technical call center environment * Call tracking system experience * Outstanding verbal communication skills and a positive attitude * Relevant experience and/or knowledge in the Sports Betting or gaming industries. * Previous sales experience preferred Knowledge, Skills and Abilities * Working knowledge of tracking software * Technical customer service skills * Basic computer skills, including Microsoft Word and Excel * Excellent telephone etiquette * Ability to handle being rejected and remain calm and collected * Strong analytic skills * Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position * Ability to work in a team environment * Ability to troubleshoot * Ability to explain technical information to a non-technical client * Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. * Handle Chat Support, Inbound calls and answer emails from customers. * Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures * Deliver an attentive and comprehensive service to our customers based o