CallCenterManager

We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market. With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach. We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work. Call Center Manager Daimler Truck Financial Services, a leading and pioneering group worldwide in the automotive industry with more than 120 years and presence in more than 200 countries. In Mexico it has the divisions of: Daimler Truck, Daimler Truck Buses and Daimler Truck Financial Services. In our people we can reflect our corporate values: Customer success is our success, moving at the speed of right, one team, best team and we are looking for highly committed people to join the group in an environment of diversity and constant challenges. Objective of the position: Make sure the call center performance team delivers top level results for DTFS NA. Achieve customer service and collections KPIs set by DTFS NA. Ensure adherence to compliance controls by ensuring that audits are conducted according to internal assessment schedules and that compliance goals are met; ensure the remediation of identified compliance risks. **Indispensable Requirements** (Candidates who do not meet these requirements may be discarded): * Microsoft Office Suite: Excel, PowerPoint, Outlook * Analysis and strategizing capabilities * English level: C1 – C2 **Soft Skills:** * \- Management and development of teams * Customer Focus​ * ​​Flexibility and Adapting to Change​ * ​​Open Communications​ * ​​Continuous Quality/Performance improvement​ * ​​Creativity and Innovation​ * ​​Conflict Management​ * ​​Develops Talent​ ** _Education /