LMW
Financial Services
CallCenterEmployee
“Call Center Employee at LMW. Skills: Customer support, Banking services, Sales. Provide customer support via telephone. Provide customer support via email”
What You'll Achieve.
Performance-based incentive scheme
Industry & Context.
Customer inquiries resolution; Customer complaints handling
24/7 rotating shift schedule
What They're Looking For.
Must Have
University, College, or High School Diploma, digital literacy and computer skills, Fluency in Greek, good command of English, Reliable internet connection, Availability to work on a 24/7 rotating shift schedule
Nice to Have
Previous experience in customer service, Previous experience in contact center environment
What You'll Do.
Provide customer support via telephone
Provide customer support via email
Provide customer support via online chat
Process banking transactions
Execute banking transactions
Assist customers with e-banking
Assist customers with mobile banking
Handle card cancellation requests
Manage customer requests
Register customer requests
Resolve customer inquiries
Provide appropriate solutions
Handle customer complaints
Ensure timely issue resolution
Collaborate with internal departments
Address customer needs
Inform customers about banking products
Inform customers about banking services
Promote banking products
Promote insurance products
How You'll Work.
Team & Collaboration
Collaborate with internal departments
Communication Scope
Verbal communication skills; Written communication skills
Applying for this Call Center Employee role?
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