Mad City Windows & Baths
Home Remodeling
CallCenterCustomerServiceAgent(OnSite)FullTimeorPartTime
“Call Center - Customer Service Agent (On-Site) - Full Time or Part Time at Mad City Windows & Baths. Skills: Lead generation, Sales support. Manage appointments generated through face-to-face sources. Enter appointments into the CRM”
Industry & Context.
What They're Looking For.
Must Have
Communication skills, Outgoing personality, Motivated, competitive, goal-driven energy, Professional presence, Team-first mindset, Reliability and consistency, Ability to multitask, Ability to prioritize, Ability to stay organized, Comfort navigating technology, Comfort navigating computer applications
What You'll Do.
Manage appointments generated through face-to-face sources
Enter appointments into the CRM
Accurately document all call attempts
Apply appropriate dispositions for each interaction
Apply detailed notes for each interaction
Handle inbound calls from promoters
Place outbound calls to reach unverified leads
Participate in regular department contests
Achieve personal goals
Process submitted leads
Verify homeowner information
Confirm homeowner availability
Confirm advisor availability
Validate product qualifications
Gauge homeowner interest
Assist homeowners with starting home improvement process
How You'll Work.
Team & Collaboration
Sales teams; Customer service team
Applying for this Call Center - Customer Service Agent (On-Site) - Full Time or Part Time role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Mad City Windows & Baths?
Real rants from real employees. Read before you apply.