CallCenterAgent

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential. **_POSITION TITLE:_**__ Call Center Agent (Non – LO – Servicing) ** _JOB STATUS:_**__ Full Time/Hourly­­­­­­­­­­­­­­­­­­ ** _DEPARTMENT:_**__ Call Center ** _REPORTS TO:_** Team Lead ** _TRAVEL REQUIRED:_ **As Needed ** _WORK SCHEDULE:_ ** * **Hybrid **– 4 days in-office, 1 day remote after training * **Monday – Thursday** 11am – 8pm,**Friday** 8:30-5:30pm ** _PAY:_**_The expected hiring range for this position is from $20.39 to $23.99 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs_ ** _JOB SUMMARY:_ ** _The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with c