ICAP OUTSOURCING SOLUTIONS
Oil & Energy
CallCenterAgent
“Call Center Agent at ICAP OUTSOURCING SOLUTIONS. Handle inbound customer calls. Log and update customer cases”
What You'll Achieve.
Working to KPIs or targets
Industry & Context.
What They're Looking For.
Must Have
High school diploma or equivalent, 1+ year of experience in a call center or customer support environment, Experience handling inbound customer support via phone, chat, and email, Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications), Experience working to KPIs or targets in a customer support or call center setting
What You'll Do.
Handle inbound customer calls
Log and update customer cases
Resolve billing and account issues
Address customer complaints
Provide product and service information
Support customers via chat
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