Coforge
CallCenterAgent
“Call Center Agent at Coforge. Skills: Customer Service, Call Handling, English B2. Handle inbound and outbound customer interactions. Resolve customer inquiries, complaints, and requests”
What You'll Achieve.
Meet service performance metrics; maintain customer satisfaction; meet service-level objectives and KPIs
Industry & Context.
Problem Solving; problem-solving skills
Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday
What They're Looking For.
Must Have
4+ years of experience in call center, customer service, or customer support roles, Mandatory B2 English level with the ability to communicate effectively in Spanish and English, verbal and written communication skills with a customer-oriented mindset, Experience providing support through phone, email, and chat channels, Basic computer proficiency, including Microsoft Office and CRM or similar tools, problem-solving skills and ability to handle customer concerns efficiently, Ability to work under pressure and meet service-level objectives and KPIs, Excellent organizational skills with attention to detail and time management, teamwork and collaboration skills, Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday
Nice to Have
Service-oriented attitude with empathy and adaptability, Experience working in high-volume customer support environments, Familiarity with customer service performance metrics and quality standards
What You'll Do.
Handle inbound and outbound customer interactions
Resolve customer inquiries
Document customer interactions
Escalate complex issues
Meet service performance metrics
Maintain customer satisfaction
Stay updated on internal processes
How You'll Work.
Team & Collaboration
teamwork and collaboration skills
Communication Scope
Communication Skills; verbal and written communication skills
Applying for this Call Center Agent role?
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ANONYMOUS · UNFILTERED
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