Capital One
Financial Services
CaféCoachRittenhouse
“Café Coach- Rittenhouse at Capital One. Skills: Customer service, Team leadership. Lead a Café team. Facilitate legendary experiences for customers”
What You'll Achieve.
Achieve and exceed customer-based goals; Exceed customer-based metrics
Industry & Context.
What They're Looking For.
Must Have
High School Diploma, GED, or Equivalent Certification, At least 2 years of Customer, Retail, or Financial Services experience, At least 1 year of People Management experience or 2 years Retail Bank Experience
Nice to Have
Bachelor's Degree, 3+ years of Customer, Retail, or Financial Services experience, 2+ years of People Management experience
What You'll Do.
Facilitate legendary experiences for customers
Build alliances with local organizations
Collaborate with vendors to generate new business
Mentor Café Ambassadors
Guide individual development
Guide team performance
Help Café Ambassadors develop professionally
Help Café Ambassadors develop personally
Help Café Ambassadors develop as a high-performing team
Maintain the physical space
Coach Café Ambassadors to create a welcoming environment
Drive continuous improvement
Connect with Café visitors
Connect with Café regulars
Hand out free coffee cards
Help folks with technology challenges
Showcase cool services and products
Work with local businesses
Plan events in and outside the Café
Learn Capital One products
Learn Capital One services
Learn Capital One experiences
Help steer customers toward financial goals
Showcase possibilities in physical space
Showcase easy navigation of mobile experience
Showcase easy navigation of online experience
Offer easy-to-understand advice
How You'll Work.
Team & Collaboration
Café Ambassador team; Energized team
Applying for this Café Coach- Rittenhouse role?
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ANONYMOUS · UNFILTERED
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