Capital One
Banking
CaféAmbassador
“Café Ambassador at Capital One. Skills: High-end service specialist, Guide to digital banking, Brand advocate, Problem-solver. Engage with guests in a high-energy environment. Share the value of Capital One’s products and services”
What You'll Achieve.
Quality of connection; Facilitate purposeful impact; Ensure impact is professional, focused, and effective
Industry & Context.
Troubleshoot tech challenges; Problem solve; Own issue resolution; Handling complaints and/or escalated situations; De-escalation
Available to work a flexible schedule, including nights, weekends, and holidays, Ability to adapt to business-driven schedule adjustments, Attend all required training sessions, Lifting up to 25 pounds, Moving/standing for extended periods of time, Regular and consistent attendance
What They're Looking For.
Must Have
1 year of Retail, Sales, or Customer Service experience
Nice to Have
Associate’s degree, 2+ years of banking experience, 2+ years of Retail or Customer-facing experience, Proficient in G-Suite
What You'll Do.
Engage with guests in a high-energy environment
Share the value of Capital One’s products and services
Guide customers through the digital ecosystem
Host and support local events that promote financial health
Advocate for customers
Problem-solve and own issue resolution
inclusive environment
Move throughout the Café to connect with the community and support the flow of the guest experience
How You'll Work.
Team & Collaboration
Act as a team player; Support surrounding Cafés as needed within a 50 mile radius; Occasional opportunities to assist other locations in the broader Region
Communication Scope
Written communication skills; Oral communication skills
Applying for this Café Ambassador role?
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ANONYMOUS · UNFILTERED
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