C004651ITServiceDeskTechnician(NS)

**Deadline Date:** Wednesday 24 June 2026 **Requirement:** IT Service Desk Technician **Location:** Brussels, BE **Full Time On-Site:** Yes **Time On-Site:** 100% **Total Scope of the request (hours):** 266 **Required Start Date:** 3 August 2026 **End Contract Date:** 31 December 2026 **Required Security Clearance:** NATO SECRET **Duties & Role:** * First Contact Resolution (1st line resolution) * Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM; User Access Management * Lifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change Coordination * IT Asset Management: Keep asset management systems up to date * Knowledge Management: Create, maintain and utilise SOP, processes and support documentation * Able to work with limited supervision * Perform other duties as may be required **Requirements** **Skill, Knowledge & Experience:** * The candidate must have a currently active NATO SECRET security clearance * Relevant Service Desk 1st level support experience is a must * Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience * Extensive knowledge of Microsoft desktop applications, Office and OS * Extensive knowledge of Service Desk ticketing tools (BMC Remedy) * Extensive knowledge of VPN software and VPN troubleshooting * Minimal Mobile Device Management (MDM) knowledge required * Language Skills – NATO HQ official languages are English and French. Both are required: * A thorough knowledge of English, both written and spoken * A good working knowledge of French (spoken) Competencies or Personal Attributes: * Relating and Networking - Easily est