Monarch Communities
Hospitality
Butler/ActivitiesAssistant(PartTime)
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“Butler/ Activities Assistant (Part Time) at Monarch Communities. Ensure resident comfort during admission. Provide personal attention to residents”
Industry & Context.
What They're Looking For.
Must Have
High school diploma or equivalent, Prior customer service experience, Prior hospitality experience, Communication skills, Interpersonal skills, Ability to multitask, Remain calm under pressure
Nice to Have
Prior customer service experience preferred, Prior hospitality experience preferred
What You'll Do.
Ensure resident comfort during admission
Provide personal attention to residents
Provide customer service to residents
Contact appropriate departments for resident needs
Address resident needs or concerns
Review resident concerns and needs daily
Follow up on resident needs/requests
Collect and deliver room service selections
Collect orders for Serenade Dining Room
Pick up food orders from dietary
Serve in Serenade dining room
Break down dining room post meal
Call residents daily for service needs
Distribute Escapades calendars to rooms
Review Escapades calendars with residents
Full Job Description
At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment. Position/Job Title: Butler (Full Time) Location: Brandywine Upper Providence, Phoenixville, PA 19460 Employment Type: Full-Time 11am- 7pm Week one: Monday, Tuesday, Wednesday, Thursday And Saturday Week two: Sunday, Tuesday, Wednesday, Thursday, and Friday. Pay Range: $17.00 -$17.00 per hour Job Summary: The primary responsibility of this position is to ensure the resident’s comfort during the admission process and in their transition to the community by providing the highest degree of personal attention and customer service. Key Responsibilities: · Contacts appropriate departments as needed i.e. housekeeping, laundry, maintenance to address any resident needs or concerns. · Reviews concerns and needs of all residents on a daily basis. Follow up to ensure residents needs/requests were met. · Collect and deliver room service selections from dietary department to resident rooms as requested. · Collects orders for Serenade Dining Room for lunch and dinner; picks up food orders from dietary, serve in Serenade dining room and break down dining room post meal. · Call residents daily to ensure all service needs are met · Distribute Escapades calendars to rooms and review ## Qualifications Required Qualifications: * High school diploma or equivalent * Prior customer service or hospitality experience preferred * Strong communication and interpersonal skills Ability to multitask and remain calm under pressure ## Additional Information Benefits Offered (for Part-Time Employees): * Paid Time Off (PTO) * Flexible Schedule * On the job training * Employee Assistance Program (EAP) * Free Parking Other Compensation Programs: * Employee Referral Bonus * Resident Referral Bonus Equal Opportunity Statement: Monarch Communities and Brandywine Senior Living is an Equal Oppo
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