BusinessValueSpecialist-AmazonConnect,CustomerExperience

Amazon Web Services | Cloud Economics Are you a customer-obsessed business development leader with a track record of building new strategic motions and translating complex financial models into executive decisions? Do you have the depth to quantify the ROI of AI-powered contact center transformation — and the influence to drive customer commitment at the C-suite level? Are you energized by designing the financial models and methodologies that become the standard for how AWS sells AI adoption at scale? Join the AWS Cloud Economics Connect team as a Business Development Manager. As AWS and Amazon Connect continue to grow rapidly, we are seeking a Business Development Manager to join the Cloud Economics Connect team. In this role, you will design, build, and own the financial models and methodologies that power Amazon Connect's AI adoption motion — creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency, rigor, and scale. You will work directly with high-value Connect customers globally, partnering with cross-functional teams of AI Specialists, Customer Success Specialists, AI Architects, and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement. Key job responsibilities • Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements, establishing a repeatable, scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI. • Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes — producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment. • Build and continuously refine a suite of ROI tools, playbooks, and benc