Navan
Travel
BusinessTravelConsultantII
“Business Travel Consultant II at Navan. Skills: Travel support, GDS experience, Customer service. Assist travelers with travel support. Maintain supplier knowledge”
What You'll Achieve.
Meet individual performance metrics; Support company business objectives
Industry & Context.
Troubleshoot issues; Resolve customer inquiries
Working non-traditional shifts
What They're Looking For.
Must Have
3+ years of experience in TMCT Consultant Role, 2+ years of GDS experience, Customer Service experience, Tech Savvy, Reliable and flexible, Ability to multitask, Empathetic disposition, Independent thinker, Skilled communicator, Team player, Interest in travel, Basic understanding of world geography
Nice to Have
IATA accreditation
What You'll Do.
Assist travelers with travel support
Maintain supplier knowledge
Maintain destination knowledge
Maintain system knowledge
Analyze customer needs
Analyze customer persona
Analyze customer urgency
Provide booking information
Support users with self-service
Respond to customers within SLA
Follow travel procedures
Follow expense procedures
Follow company policies
Follow global compliance
Provide feedback to stakeholders
Participate in team meetings
Build travel industry knowledge
Adhere to attendance policy
Complete assigned training
Meet individual performance metrics
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Participate in team meetings; Giving and receiving feedback
Communication Scope
Verbal communication; Written communication
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