Navan
BusinessTravelConsultant(BerlinorRemote)(Geschäftsreiseexperte)
“Business Travel Consultant (Berlin or Remote) (Geschäftsreiseexperte) at Navan. Skills: Customer success, Travel consulting, GDS systems. Provide travel support via chat. Provide travel support via phone”
Industry & Context.
Troubleshooting; Issue resolution
Reside in Germany
What They're Looking For.
Must Have
5+ years travel consultant, 3+ years GDS experience, Fluent German, Good English skills, Contact center experience, Customer-facing positions experience
Nice to Have
Experience with Sabre, Experience with Amadeus, Experience with Galileo
What You'll Do.
Provide travel support via chat
Provide travel support via phone
Provide travel support via email
Update knowledge on providers
Update knowledge on destinations
Update knowledge on systems
Assess customer needs
Process hotel bookings
Process flight bookings
Process car rental bookings
Process train bookings
Advise customers on self-service options
Respond quickly within SLAs
Adhere to company policies
Adhere to customer policies
Provide feedback to stakeholders
Stay informed on travel best practices
Complete assigned training
Achieve performance metrics
How You'll Work.
Team & Collaboration
Internal teams collaboration; Product teams collaboration; Design teams collaboration; Engineering teams collaboration
Communication Scope
Verbal communication; Written communication
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