BusinessTechnicalServicesAnalystIII

## **We are looking for a Business Technical Services Analyst to join our team, supporting a portfolio of clients by acting as a trusted technical partner and escalation point. This role sits at the intersection of business and technology, working closely with clients and internal teams to translate requirements into effective solutions, ensure service excellence, and support delivery against agreed service levels.** ## ## **Working hours: Monday - Friday 37.5 hours per week within the hours of 08:00am - 6:00pm. This role includes participation in an on‑call rota, providing out‑of‑hours support on a rotational basis (approximately 1 week in every 5). This role is a Hybrid position with a requirement of working Tuesday, Wednesday and Thursday in office.** ### ## **What we offer:** * ## Life insurance, income protection, critical illness insurance * ## Annual leave, 26 days + bank holidays off * ## Retail Discount * ## Cycle to Work scheme * ## Vehicle Breakdown cover * ## Electric Car Scheme * ## Dining Card * ## Private Medical Insurance * ## Dental Insurance * ## Employee Stock Purchase Plan * ## Pension * ## Subsidized Onsite Canteen ## ## **What part will you play?** * ## Establishes a positive rapport with the client(s) to develop and maintain technical relationships with peers within the client's organization, analyzes the client's business, objectives and expectations, and acts as go-to person on all aspects of services and support for respective relationships. * ## Evaluates the client's business requirements, estimates effort, and guides the client to utilize standard solutions while maximizing revenue. Evaluations are typically change requests of limited complexity that require knowledge of client's business (e.g. client move from magstripe to chip card). Understands card business/transaction processing/payment schemes. Occasionally supports higher level analysts on sub-components of major initiatives. * ## Converts the client's business requirements into d