BusinessTechnicalServicesAnalystII

**About the role** Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides business and technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; resolving incidents, implementing simple projects for clients, identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Company’s revenue while providing Business Technical Support until closure. **What you will be doing** * Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configurations for a particular domain or functional area. * Provides business and technical support to assigned clients through issue resolution, consulting on system functionality, best in class recommendations, and ensuring to adhere to our client’s Service Level Agreements in all respects and to serve as a single point of governance and technical escalation * Identifying revenue generating opportunities, documenting requirements, and proposing solutions that maximize FIS revenue while providing Business Technical Support until closure. * Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships. * Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives. * Participates in converting the client's business requirements into detailed technical specifications and learns how to pre