Backflip
FinTech
BusinessSystemsManager
“Business Systems Manager at Backflip. Skills: HubSpot administration, System integration, Data governance. Own HubSpot governance end-to-end. Establish request, prioritization, and change-management process”
What You'll Achieve.
All HubSpot configuration changes flow through a documented, well-understood request and prioritization process.; Stakeholders trust the process and the system; The Zapier and automation layer is materially smaller, fully documented, and intentionally justified — not silently compensating for missing infrastructure; A permissions framework is in place, enforced, and reviewed quarterly.; Data quality at the field level is measurably better than it was at start; LoanPro reaches steady-state ownership under this role within 6 months, with no implementation slippage during the transition; Cross-functional partners (Sales, Capital Markets, Servicing, Engineering, Finance) consistently report that systems decisions are faster, better-reasoned, and less reactive than they were before this hire; You adopt AI into your workflow and are eager to find tech-forward ways to gain efficiency and reduce manual work
Industry & Context.
reason across system boundaries; push back constructively when requests point in the wrong direction; Trace every incoming request to first principles; surface system-of-record violations before they get built; identify when workflows or duplicate fields are compensating for missing integrations; recommend the right architectural answer (not just the requested one); flag cross-boundary issues even where this role does not have primary ownership; resolving systems requests with judgment rather than reflex
occasional travel required (company offsites, etc.)
What They're Looking For.
Must Have
5+ years of experience in business systems, RevOps, systems administration, or a similar role, 2+ years of hands-on CRM administration experience (HubSpot, Salesforce, or similar), Personally configured custom objects, properties, workflows, permissions, and integrations in a production CRM, Demonstrated experience auditing and rationalizing an automation layer (Zapier, Workato, native HubSpot workflows, or similar), integration and data architecture instincts, Comfortable with APIs, webhooks, JSON, and basic SQL at a fluent-reader / occasional-writer, Track record of constructive pushback
Nice to Have
Experience in lending, financial services, or another transactional environment is a plus, Direct or adjacent experience with a loan management system (LoanPro, NLS, Mortgage Cadence, FICS, or similar) is a plus, 1+ year of experience working in a remote or distributed environment is preferred
What You'll Do.
Own HubSpot governance end-to-end
and change-management process
Enforce role-based permissions framework
and consolidate automation layer
Document and justify each remaining workflow
Own the HubSpot data integrity roadmap
Remediate existing issues
Coordinate with Engineering on integration
Trace every incoming request to first principles
Surface system-of-record violations
Identify when workflows or duplicate fields compensate
Recommend the right architectural answer
Support the LoanPro implementation
Absorb discrete workstreams
Take over vendor coordination
Assume full operational ownership
Maintain working knowledge of adjacent systems
Flag cross-boundary issues
Serve as the connective tissue between business operations
and resolve systems requests
Build frameworks and processes that hold up over time
How You'll Work.
Team & Collaboration
Serve as the connective tissue between business operations, Engineering, and external vendors; Coordinate with Engineering on any integration that reads from or writes to HubSpot; Cross-functional partners (Sales, Capital Markets, Servicing, Engineering, Finance) consistently report that systems decisions are faster, better-reasoned, and less reactive
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