BusinessSystemsAnalyst-IT

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Description To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire **Systems Analyst - IT** who is based out of in **Chennai location.** Reporting to Manager & the role involves, **What a typical day looks like:** * Take ownership of user problems and be proactive when dealing with user issues. * Monitor all alerts and report any issue that may significantly impact the business. * Monitoring, analyzing, troubleshooting problems, providing code fixes and testing * Create/develop/utilize application monitoring solutions to enhance application availability and performance in production * Conduct root-cause analysis as and when needed and propose a corrective action plan * Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams * Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records * Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes. * Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc. * Adhere to the defined support delivery process/guidelines like Problem * Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc. * Identify and learn more about the software used/ supported by the organization. * Develop/propose innovative approaches on process improvements & automation possibilities