Manulife
Insurance
BusinessSystemsAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Systems Analyst at Manulife. Skills: Business Systems Analysis, Technical Analysis, Quality Analysis, Agile Delivery, Requirements Translation, Documentation. Participate in agile ceremonies. Partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users”
What You'll Achieve.
deliver secure, scalable, and efficient digital experiences for our customers and business partners; ensure quality outcomes
Industry & Context.
analytical, conceptual, diagnostic, and problem-solving skills; analyzing issues; identifying root causes; prevent recurrence
What They're Looking For.
Must Have
Experience as a Business Systems Analyst, Technical Analyst, Quality Analyst, Software Engineer, or similar role supporting technology delivery, analytical, conceptual, diagnostic, and problem-solving skills, Clear written and verbal communication skills, including the ability to facilitate discussions across technical and non-technical stakeholders, Ability to balance business priorities with delivery complexity, risk, and implementation effort, planning and organizational skills, including comfort supporting multiple initiatives in parallel, Experience working in an agile delivery environment, Demonstrated ability to learn new business processes, technologies, and tools
Nice to Have
Post-secondary education or equivalent practical experience, Experience with tools such as JIRA and Confluence, Exposure to insurance, investment, or financial services platforms, Interest in mentoring, sharing knowledge, or helping improve team practices
What You'll Do.
Participate in agile ceremonies
Partner with stakeholders across the organization to understand objectives
and assess impacts to systems and users
Interpret high-level solution designs and help translate them into delivery-ready plans and timelines
Break down designs into clear technical user stories
and supporting documentation that guide engineering and testing
Coordinate and organize the delivery of stories and engineering tasks to support incremental
Collaborate with product managers
and other team members to create and maintain delivery artifacts (e. g.
Support prioritization across multiple initiatives by helping teams align on what matters most and why
Perform functional testing
and support re-testing to ensure quality outcomes
Partner with team members to analyze issues
and prevent recurrence
Identify opportunities to improve system effectiveness and streamline agile delivery practices
Build and maintain a clear
organized repository of system and delivery documentation
How You'll Work.
Team & Collaboration
partnering closely with product, engineering, and architecture teams; working across both modern cloud-native services and established systems; solving problems collaboratively in an agile environment; support of a dynamic team that values shared ownership, practical delivery, and continuous improvement; Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts; Partner with team members to analyze issues, identify root causes, and prevent recurrence
Communication Scope
Clear written and verbal communication skills; ability to facilitate discussions across technical and non-technical stakeholders
Process & Methodology
planning and organizational skills, comfort supporting multiple initiatives in parallel, coordinating and organizing the delivery of stories and engineering tasks, supporting prioritization across multiple initiatives
Full Job Description
Join our Insurance Technology Team! We’re modernizing advisor- and client-facing platforms to deliver secure, scalable, and efficient digital experiences for our customers and business partners. In this role, you’ll help translate business needs into clear technical delivery—partnering closely with product, engineering, and architecture teams to support microservices that enable Insurance and Investment capabilities. You’ll thrive here if you enjoy working across both modern cloud-native services and established systems, and you’re energized by solving problems collaboratively in an agile environment. You’ll have the support of a dynamic team that values shared ownership, practical delivery, and continuous improvement. **Position Responsibilities:** * Participate in agile ceremonies and partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users * Interpret high-level solution designs and help translate them into delivery-ready plans and timelines * Break down designs into clear technical user stories, acceptance criteria, and supporting documentation that guide engineering and testing * Coordinate and organize the delivery of stories and engineering tasks to support incremental, reliable releases * Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts (e.g., user stories, approvals, test evidence, outcomes) * Support prioritization across multiple initiatives by helping teams align on what matters most and why * Perform functional testing, identify defects, and support re-testing to ensure quality outcomes * Partner with team members to analyze issues, identify root causes, and prevent recurrence * Identify opportunities to improve system effectiveness and streamline agile delivery practices * Build and maintain a clear, organized repository of system and delivery documentation **Required Qualifications:** * Experienc
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