Fastly
Finance / FinServ
BusinessSystemsAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Systems Analyst at Fastly. Skills: Billing Systems, Order-to-Cash (O2C) operations, data analysis, SQL. Provide day-to-day support for billing and invoicing systems, ensuring accurate and timely invoice generation. Troubleshoot billing and invoicing issues across subscription and usage-based billing models”
What You'll Achieve.
ensuring accurate and timely invoice generation; improve process efficiency and data quality
Industry & Context.
analytical and problem-solving abilities; troubleshooting business issues; analyzing data; improving operational processes; issue resolution; root cause analysis
Available during core business hours, On call rotation
What They're Looking For.
Must Have
5-7 years of experience in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions, Good understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing, Experience querying and analyzing data using BigQuery, SQL tools, or similar platforms, Analytical and problem-solving abilities with attention to detail, Excellent communication skills and ability to collaborate across teams, Experience using Google Workspace tools (Sheets, Docs, etc.)
Nice to Have
Experience with NetSuite ERP, Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria), Familiarity with Salesforce or CRM systems, Experience with Looker or other BI / analytics platforms, Exposure to system integrations, automation, or API-driven workflows, Experience supporting projects within Order-to-Cash or Finance Systems environments, Interest in leveraging AI and automation to solve business and operational problems, LogiSense Billing Platform Implementation, Salesforce CPQ, CLM experience, BigQuery, Looker Reporting, SQL, Workato Integrations, Hands on experience AI Automation in Billing/Revenue Space, hands on experience
What You'll Do.
Provide day-to-day support for billing and invoicing systems
ensuring accurate and timely invoice generation
Troubleshoot billing and invoicing issues across subscription and usage-based billing models
Resolve discrepancies related to contracts
Investigate and resolve data issues impacting billing accuracy
Support operational processes related to contracts
and revenue flow across the Order-to-Cash lifecycle
Assist with issue resolution across Billing Operations
and Business Systems teams
Analyze system workflows and identify opportunities to improve process efficiency and data quality
Perform root cause analysis on billing discrepancies and operational issues
How You'll Work.
Team & Collaboration
Work closely with the Billing Operations, Finance, and Business Systems teams; Collaborate across teams
Communication Scope
Excellent communication skills
Process & Methodology
supporting system enhancements and projects within the Order-to-Cash ecosystem, supporting projects within Order-to-Cash or Finance Systems environments
Full Job Description
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Business Systems Analyst We are seeking a Business Systems Analyst to support our Billing Systems and broader Order-to-Cash (O2C) operations. This role will work closely with the Billing Operations, Finance, and Business Systems teams to support and improve systems that manage Contracts, Orders, Billing, and Invoicing across subscription and usage-based revenue models. The ideal candidate has strong analytical skills, good understanding of Lead-to-Cash processes, and hands-on experience with data querying and reporting tools. This role will play an important part in troubleshooting business issues, analyzing data, improving operational processes, and supporting system enhancements and projects within the Order-to-Cash ecosystem. This is an excellent opportunity for someone with ~5-7 years of experience who is comfortable operating at the intersection of finance operations, systems, and data analysis. What You'll Do: Provide day-to-day support for billing and invoicing systems, ensuring accurate and timely invoice generation Troubleshoot billing and invoicing issues across subscription and usage-based billing models Work closely with billing operations to resolve discrepancies related to contracts, pricing, usage, and invoicing Investigate and resolve data issues impacting billing accuracy Support operational processes related to contracts, orders, b
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