Abbott
Healthcare
BusinessSystemsAnalyst
“Business Systems Analyst at Abbott. Skills: Business Systems Analysis, Customer Service Technology, System Requirements. Partner with system users. Understand business needs”
Industry & Context.
Analytical skills; Problem-solving skills
10% travel
What They're Looking For.
Must Have
Bachelor's degree in computer science, 6 years of related work experience, Analytical and problem-solving skills, Ability to manage multiple priorities, Work effectively under pressure, Excellent written communication skills, Excellent verbal communication skills, Convey technical concepts to non-technical audiences
Nice to Have
Experience with customer service systems, Experience with CRM platforms, Experience with knowledge bases, Experience with telephony systems, Experience with system integrations, Familiarity with system development methodologies, Familiarity with Agile, Familiarity with Waterfall, Familiarity with SDLC, Experience in data analysis, Understand underlying system data models, Query and extract data, Develop reports, metrics, and insights, Proficiency with Power BI, Attention to detail, Ability to work thoroughly and accurately, Manage routine and detail-oriented tasks
What You'll Do.
Partner with system users
Understand business needs
Collaborate on workflow requirements
Collaborate on system requirements
Analyze business processes
Define system requirements
Document system requirements
Track system enhancement requests
Manage system enhancement requests
Collaborate with technical teams
Support implementation
Coordinate user acceptance testing
Perform user acceptance testing
Ensure solutions meet requirements
Support new system implementation
Support enhancement implementation
Support update implementation
Provide user training
Support process adoption
Interface with external vendors
Perform additional tasks
Support ongoing business operations
Support continuous improvements
Build cross-functional relationships
Leverage cross-functional relationships
Operate within quality environment
Ensure quality system compliance
How You'll Work.
Team & Collaboration
Cross-functional relationships
Communication Scope
Convey technical concepts
Process & Methodology
System development lifecycle, Agile, Waterfall
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