University of Miami
BusinessSystemsAnalyst3(A)
Neural analysis suggests this role is
optimal for Senior candidates.
“Business Systems Analyst 3 (A) at University of Miami. Skills: Business Systems Analysis, Process Improvement, Technology Integration. Review application issues. Analyze application issues”
What You'll Achieve.
Enhance overall performance; Reduce costs; Increase efficiencies; Improve work results; Improve operating efficiency; Improve effectiveness; Improve productivity; Improve system effectiveness; Improve work system design; Improve productivity through technology; Improve productivity through human factors; Ensure successful request completion
Industry & Context.
Analyze issues; Troubleshoot issues; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in relevant field, Minimum 5 years of relevant experience, Learning Agility, Teamwork, Technical Proficiency, Communication skills
What You'll Do.
Review application issues
Analyze application issues
Triage application issues
Create support documentation
Maintain support documentation
Test internal application releases
Perform system maintenance
Provide training for users
Monitor system availability
Recommend changes in standards
Obtain necessary approvals
Maintain communication with management
Flowchart existing processes
Flowchart improved processes
Prepare time estimates
Prepare cost estimates
Conduct research for best practices
Conduct research for benchmarking
Apply industrial engineering techniques
Apply management engineering techniques
Analyze flow of people
Analyze flow of activities
Analyze flow of materials
Analyze employee work methods
Analyze employee utilization
Analyze staffing levels
Analyze supervisory structure
Analyze space utilization
Analyze supply optimization
Analyze demand optimization
Analyze computerized systems
Design improved work systems
Design production systems
Design inventory control systems
Design management systems
Design standard operating procedures
Develop management control systems
Improve productivity through technology
Improve productivity through human factors
Design supply chain management standards
Conduct data collection
Measure baseline performance
Measure improvement performance
Create formal presentations
Participate in quality improvement
Safeguard University assets
Maintain procurement records
Maintain departmental documentation
Maintain staff contact information
Maintain emergency preparedness plan
Ensure processes adhere to standards
Provide assistance on Box
Provide instruction on Box
Provide assistance on Workday Procurement
Provide instruction on Workday Procurement
Provide assistance on Office365
Provide instruction on Office365
Provide technical support to end users
Design training for users
Design documentation for users
Coordinate onboarding of faculty
Coordinate onboarding of staff
Coordinate offboarding of faculty
Coordinate offboarding of staff
Communicate with appropriate personnel
Coordinate technology acquisition
Coordinate technology provisioning
Coordinate technology deployment
Coordinate technology transitions
Direct technology requests
Follow up on requests
Monitor Help email account
Monitor ServiceNow incidents
Monitor ServiceNow requests
Provide direct customer assistance
Plan technology resources
Plan technology services
Contribute to policy formulation
Identify opportunities for change
Develop proposals for change
Liaise with UM department personnel
Ensure delivery of technology services
Prepare technology-related notices
Maintain departmental web pages
Provide IT updates to newsletters
How You'll Work.
Team & Collaboration
Cross-functional teams; IT leadership team; LawIT units; IT @ the Academy teams; Purchasing; Accounts Payable; Contract Administration; Facilities Management
Communication Scope
Written communication; Verbal communication; Formal presentations; Technology notices
Process & Methodology
Action plans, Project activity, Project proposals
Full Job Description
**_Current Employees:_** If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click [here](https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this [tip sheet](https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf). The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full time Business Systems Analyst 3 to work in Miami, FL. The Business Systems Analyst 3 collects detailed data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The Business Systems Analyst 3 analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for improvements. Additionally, the Business Systems Analyst 3 integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity. This incumbent assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware. Core responsibilities: * Reviews, analyzes and triages application issues and cases. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance. * Provides training for internal users. * Monitors system availability, working closely with system administrators and business systems analysts. * Recommends changes in development, maintenance, and system standards. Develops detailed action plan with goals and target dates and obtains necessary approvals. * Maintains ongoing communication and rapport with the management team regarding project activity. * Flowcharts existing processes versus
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