Canva
Technology
BusinessSystemAnalystCustomerSupport/CXplatform
“Business System Analyst - Customer Support/CX platform at Canva. Skills: Customer support platforms, SaaS tools, Technical solutions. Design technical SaaS solutions. Configure customer support tools”
Industry & Context.
Problem-solving mindset
What They're Looking For.
Must Have
3-5 years working with customer support or CX platforms, Hands-on experience administering and integrating SaaS tools, Track record of turning business needs into technical solutions
Nice to Have
Zendesk experience
What You'll Do.
Design technical SaaS solutions
Configure customer support tools
Customise customer support tools
Create system documentation
Partner with support teams
Explain technical concepts
Build cross-organisation relationships
Lead feature projects
Lead improvement projects
Manage system lifecycle
Monitor system health
Manage vendor relationships
Participate in business reviews
Participate in improvement discussions
Evaluate new technologies
Identify repetitive tasks
Build automation solutions
How You'll Work.
Team & Collaboration
Support teams; Cross-organisation relationships
Communication Scope
Technical concepts
Applying for this Business System Analyst - Customer Support/CX platform role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Canva?
Real rants from real employees. Read before you apply.