Abbott
Healthcare
BusinessSupportSpecialistII
“Business Support Specialist II at Abbott. Skills: Clinic potential evaluation, Provider qualification, Pipeline management, Sales handoff. Evaluate clinic potential. Make recommendations to leadership”
What You'll Achieve.
Accelerate network growth; Increase accuracy; Increase speed; Increase throughput; Improve clinic engagement; Improve qualification precision; Secure Sales readiness
Industry & Context.
Analytical capability; Interpret trends; Data backed recommendations
Continuous sitting, Keyboard use
What They're Looking For.
Must Have
Must currently live in Kansas City area, Phone presence, Professional written communication, Proven ability to qualify prospects, Excellent organization, Follow-through, Attention to detail, Proficiency with Microsoft 365, Proficiency with Salesforce, Data integrity comfortable managing lists, Ability to lead cross functional work, Manage multiple priorities, Analytical capability to interpret trends
Nice to Have
3–5 years provider outreach experience, 3–5 years network development experience, 3–5 years sales development experience, 3–5 years healthcare operations experience, Experience with clinic/provider networks, Experience with scheduling/coverage models, Experience with healthcare contracting, Familiarity with call scripting, Familiarity with objection handling, Familiarity with SOP development
What You'll Do.
Evaluate clinic potential
Make recommendations to leadership
Make recommendations to Sales Team
Make decisions on qualifications
Make decisions on activation/deactivation
Identify coverage gaps
Proactively source clinics
Qualify clinics for expansion
Qualify clinics for client demand
Conduct structured outbound outreach
Confirm current services
Confirm coverage areas
Confirm service hours
Confirm interest in contracting
Educate clinics on value proposition
Educate clinics on onboarding expectations
Educate clinics on implementation steps
Apply standardized qualification criteria
Manage integrity of qualification dataset
Escalate items in question
Create segmented pipeline
Manage segmented pipeline
Prepare handoff packages for Sales
Monitor conversion from qualified to closed won
Implement improvements to increase yield
Maintain accurate records of call outcomes
Maintain accurate records of service flags
Maintain accurate records of qualification rationales
Maintain accurate records of next actions
Produce weekly reports
Produce monthly recap
Align with manager on qualification criteria
Align with manager on cancellation thresholds
Coordinate with Manila team
Escalate complex provider scenarios
Identify process gaps
Recommend process improvements
Define requirements for tooling
Test changes prior to rollout
Pilot new scoring models
Scale new scoring models
Act as secondary point of contact
Coordinate resolution paths
Secure Sales readiness
How You'll Work.
Team & Collaboration
Leadership; Sales Team; Manila team; Network Operations; Product/Salesforce administrators
Communication Scope
Written communication; Reporting
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