Abbott
Healthcare
BusinessSupportSpecialistII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Support Specialist II at Abbott. Skills: Clinic qualification, Network development, Sales pipeline management. Evaluate clinic potential. Make recommendations to leadership”
What You'll Achieve.
Accelerate network growth; Improve quality processes; Deliver insights; Increase accuracy; Increase speed; Increase throughput; Improve clinic engagement; Improve qualification precision
Industry & Context.
Analytical capability; Interpret trends; Data backed recommendations
Continuous sitting, Keyboard use
What They're Looking For.
Must Have
Must currently live in Kansas City area, Phone presence, Professional written communication, Proven ability to qualify prospects, Excellent organization, Follow-through, Attention to detail, Proficiency with Microsoft 365, Proficiency with Salesforce, Data integrity comfortable managing lists, Ability to lead cross functional work, Manage multiple priorities, Analytical capability to interpret trends
Nice to Have
3–5 years in provider outreach, 3–5 years in network development, 3–5 years in sales development, 3–5 years in healthcare operations, Experience with clinic/provider networks, Experience with scheduling/coverage models, Experience with healthcare contracting, Familiarity with call scripting, Familiarity with objection handling, Familiarity with SOP development
What You'll Do.
Evaluate clinic potential
Make recommendations to leadership
Make recommendations to Sales Team
Make decisions on qualifications
Make decisions on activation/deactivation
Identify coverage gaps
Proactively source clinics
Qualify clinics for expansion
Qualify clinics for client demand
Conduct structured outbound outreach
Confirm current services
Confirm coverage areas
Confirm service hours
Confirm interest in contracting
Educate clinics on value proposition
Educate clinics on onboarding expectations
Educate clinics on basic implementation
Apply standardized qualification criteria
Manage integrity of qualification dataset
Escalate items in question
Create segmented pipeline
Manage segmented pipeline
Prepare handoff packages for Sales
Monitor conversion from qualified to closed won
Implement improvements to increase yield
Maintain accurate records of call outcomes
Maintain accurate records of service flags
Maintain accurate records of qualification rationales
Maintain accurate records of next actions
Produce weekly reports
Produce monthly recap
Align with manager on qualification criteria
Align with manager on cancellation thresholds
Coordinate with Manila team on call lists
Coordinate with Manila team on scripts
Coordinate with Manila team on QA
Coordinate with Manila team on throughput goals
Escalate complex provider scenarios
Identify process gaps
Recommend process improvements
Test changes prior to rollout
Pilot new scoring models
Scale new scoring models
Act as secondary point of contact
Coordinate resolution paths
Secure Sales readiness
How You'll Work.
Team & Collaboration
Cross functional alignment; Coordinate with Manila team; Partner with administrators; Coordinate with leadership
Communication Scope
Written communication; Reporting; Insights
Full Job Description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. ## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: * Career development with an international company where you can grow the career you dream of. * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. * An excellent retirement savings plan with high employer contribution * Tuition reimbursement, the [Freedom 2 Save](https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and [FreeU](https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** * This is **not** a remote opportunity * Qualified candidates **_must_** currently live in the **Kansas City area.** Contract clinics within network The Business Support Specialist ensures an accurate, high pe
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