BusinessSupportRepresentative

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Role Overview This role operates as part of Quadient’s helpdesk and service support function , serving as the first line of support for internal customers experiencing service or remote issues. The position plays a key role in ensuring efficient field operations and high internal customer satisfaction through effective coordination, communication, and support. Depending on business needs, responsibilities may span customer support, dispatching, service administration, or service analytics. Key Responsibilities Customer & Service Support * Serve as the primary point of contact for internal customer inquiries and service requests * Manage inbound and outbound communications to ensure timely resolution of issues * Support overall internal customer satisfaction through professional and responsive service Dispatch & Coordination * Schedule and coordinate service activities with field technicians * Ensure jobs are assigned based on contract entitlements and service priorities * Manage a high volume of service requests while maintaining accuracy and efficiency ## Qualifications * Entry-level role; prior experience in customer service, operations, or support is a plus * Basic understanding of business tools and processes preferred * Technical training is helpful but not required * What You Bring * Strong customer service and communication skills * Ability to