Allegis Global Solutions
Staffing and Recruiting
BusinessSupportManager
“Business Support Manager at Allegis Global Solutions. Skills: Team development, Customer service, Operational excellence. Recruit, interview, hire, manage and offboard Field Support. Conduct internal new hire orientation”
What You'll Achieve.
Achieve peak productivity; Meet mission; Unleash transformative power
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Experience of managing a small to medium sized team, Thorough knowledge of business policies, Thorough knowledge of relevant human resource practices, Understanding of the Allegis context, Understanding of complexity, dynamics, key issues and drivers
Nice to Have
Ability to assess direct report performance, Identify areas of improvement, Provide coaching/training when required, Interpret business critical information, Understand how this data is used to make decisions, Understand how this data is used to drive action
What You'll Do.
manage and offboard Field Support
Conduct internal new hire orientation
and timeliness of new hire
Order necessary equipment/technology
Ensure equipment is ready prior to start date
Accountable for training and development of Field Support
Manage team through regular performance assessments
Manage team through goal setting
Drive results through day to day management of
Review performance against targets
Ensure success and compliance with operational processes
Ensure FSG team’s daily execution of tasks/activities reflect
Build development plans
Inspire and motivate team
Create a high-performance environment
Set clear performance expectations
Support ad-hoc duties
Deliver highest level of customer service
Partner with internal leaders and department managers
Address escalated issues
Address special projects
Ensure timely resolution with appropriate follow up
Build and maintain effective working relationships with PMO
Support team and business objectives
Provide weekly performance updates to Head of Field
Encourage a culture of accountability
Encourage a culture of open communication
Set realistic and personal stretch objectives
Drive team to achieve peak productivity
coach and develop their team
Track and review individual performance
Track and review divisional performance
Track and review office performance against Scorecard
Identify areas of improvement
Implement updates with training
Maintain high-level overview of key systems and processes
Act as SME for the team
Retain capability to undertake BSA’s duties
Serve as an escalation point for complex enquiries
Act as final point of escalation on issues
Quickly analyse and respond to multiple situations
Ensure prompt resolution
Support Head of Field Support in creating strategic
Pro-actively communicate strategic vision
Drive strategic vision with team
Orchestrate the pace for change
Maintain operating effectiveness
How You'll Work.
Team & Collaboration
Partnering with PMO; Work with individual team members; Partner with internal leaders; Partner with department managers
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