BusinessSupportInternship

About Road Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone. About the role As a Business Support Intern, you will play a pivotal role in enabling the success of our commercial teams by helping ensure that they can focus on what they do best: serving customers and driving growth. You will be the architect of our internal knowledge, deep-diving into the mechanics of how our Sales, Success, and Support teams function. Your mission is to bridge the gap between complex workflows and clear, actionable documentation. From auditing our current handbooks to mapping out sophisticated processes in Confluence, you will allow our teams to have the tools and information they need to succeed. Join our mission-driven organization, leading innovation in a dynamic international and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your own growth. Your responsibilities include: * Gathering insights from internal teams to document current sales processes and best practices. * Reviewing and updating internal handbooks and technical manuals, and describing internal processes in our knowledge management system (Confluence). * Analyzing and optimizing sales and support workflows to improve clarity and efficiency. * Helping with creating and releasing online training materials. * Assisting in developing an internal training program for the Sales, Success and Support team, based