Jll
BusinessSupport,FacilitiesSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Support, Facilities Support at Jll. Skills: facilities management, CMMS management, work order process management, vendor management, customer service. Systems administration of a maintenance management system. reporting”
What You'll Achieve.
meeting or exceeding Site KPIs; ensuring successful service delivery and customer experience; maximizing Corrigo capability
Industry & Context.
willing to be on call on a rotating schedule on nights/weekends and holidays, authorized to work in the United States without sponsorship
What They're Looking For.
Must Have
3-4+ years' experience with facilities management and managing CMMS / work order applications, Superior customer service skills and a orientation to provide exceptional JLL customer experience, Ability to maintain professionalism under stressful situations, Ability to plan and manage work under time constraints, Ability to multitask and work without direct supervision, Proficient in MS Office, Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports, Must be willing to be on call on a rotating schedule on nights/weekends and holidays to answer emergency related calls from stores and technicians
Nice to Have
Undergraduate degree preferred, or equivalent experience
What You'll Do.
Systems administration of a maintenance management system
facilities support for a Datacenter/Critical Facilities portfolio
handling routine facility related operations
and verifying work orders
managing and clearing work order flags
coordination of maintenance technicians and 3rd party providers
coordinating and assigned all frequency and work type maintenance activities
communicating KPI and SLA requirements
identifying service delivery improvements
managing third-party contractors/vendors with respect to work order completion
overseeing daily work order follow up
scheduling and managing vendor performance of all Preventative and Recurring Maintenance activities
assisting in meeting or exceeding Site KPIs
maintaining liaison with facilities technicians and other management
managing and maintaining facility management tasks
coordinating special events
and conference room scheduling
cultivating and maintaining a positive working relationship with client representatives and service providers
providing accurate and prompt assistance to all customer inquiries and requests
acting as an interface with the client / sites remotely
ensuring appropriate and prompt follow-up with customers
interfacing with Vendors including providing direction/information
supporting the account team
overseeing proper system use and configuration
managing the JLL Corrigo work order process
systems and associated data continuity
mitigating operational risk
supporting the development and production of account reporting
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; liaison with facilities technicians and other management; working with the Facility Management team; partner to identify service delivery improvements; collaborative style
Communication Scope
written skills; verbal skills; people skills; communication and Relationship Coordination; communicate KPI and SLA requirements
Process & Methodology
planning, scheduling, coordination, managing work under time constraints
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary: The Facility Coordinator position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a Datacenter/Critical Facilities portfolio. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers. Primary Facilities Responsibilities: * Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility * Communicate KPI and SLA requirements in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion * Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience * Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties * Assist in meeting or exceeding Site KPIs * Maintains liaison with facilities technicians and other management regarding work execution, necessity of altering schedules and manpower status * Manage and maintain facility management tasks as assigned * Coordina
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