Hewlett Packard Enterprise
IT Services
BusinessSupportExecutive
“Business Support Executive at Hewlett Packard Enterprise. Skills: Technical issue resolution, Customer service, Problem solving. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on cust”
What You'll Achieve.
Ensure internal or external business and end users/clients SLA demands are met
Industry & Context.
Excellent analytical and problem solving skills; Solve various business systems and applications problems for customers
Onsite work with expectation to primarily work from an HPE office, Face to face customer location visit, Industry conference/trade show attendance, Vendor meeting attendance
What They're Looking For.
Must Have
Vocational: apprenticeship/certification completion, Associate degree or equivalent experience, 1-3 years experience in relevant technologies and customer environments, Excellent verbal and written communication skills in language to be supported, Experience in troubleshooting in a technical environment, Excellent analytical and problem solving skills, Software and hardware knowledge of computing, storage and peripheral devices, Advanced proficiency with case management databases and tools, Superior customer service skills, Phone and remote support experience, E-support experience and knowledge
Nice to Have
Relevant industry qualification where applicable
What You'll Do.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
and customer-relations questions on subjects such as features
and repairs on current and discontinued products
based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Evaluate unique or complex installations or configurations and make recommendations for resolution.
Articulate clearly in writing and verbally.
Add case resolution to KMS.
Represent company in a face to face customer location visit
industry conference/trade show
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Develop partnership with and assist the Sales Pursuit team.
How You'll Work.
Team & Collaboration
Engages team members for support as required; Develop partnership with and assist the Sales Pursuit team
Communication Scope
Excellent verbal and written communication skills; Articulate clearly in writing and verbally
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