BusinessSupportCoordinator

Provide an exceptional internal and external customer experience in every interaction

Assist in answering incoming and outbound calls and welcoming clients

taking accurate information

Managing and coordinate external enquiries and office inboxes to arrange property visits

Maintain a tidy office and reception area

Assist Department Head with implementation of Customer Experience initiatives

Drive net promotor scores through customer journey improvement initiatives

Refer clients to a wide range of KF services including Commercial and the Global network

Work with Operations teams to provide a high level of support within agreed timeframes to Department Head

office team and multiple departments

Create and manage new contacts

property records and instructions on our inhouse CRM system for all team members

Order land registry title checks and plans

Create template letters and forms

Best Practice and client due diligence on buyers and sellers

Manage our due diligence process and work with our inhouse best practice and client due diligence team

update to adhere to all internal and external compliance & best practise measures and procedures

Implement and lead high standards of compliance across data quality

financials processes and audits and working with relevant stakeholders to support best practice

Liaise with clients to obtain necessary documents

Ensure office compliance and drive audit pass rates improvements

Internal digital file organisation and maintenance is upheld

Accurate generation of sales invoices and credit notes

Coding of contractor and office facility invoices

Assist team with submission of expenses if required

Adhoc support to submit Saturday staff or Viewing assistants timesheets and expenses

Display knowledge of ISO regulations and implement in office

Ensure clear desk & clear screen policies are followed

Follow storage & archive protocols

Ensure confidential files are treated correctly

Liaise & raise security incidents or weaknesses with the Data Protection Officer

data and IT security regulations

Log any accidents and report via third party platform

Be a trouble shooter with system processes and procedures

Feedback to relevant stakeholders on performance of systems and processes

Collaborate with wider business support community to support offices as and when required

Implementation of new digital projects

Contribute to the roll out of new initiatives

Manage team diaries accordingly

Create marketing collateral including property brochures

advertising mailers and pitching materials

photos and floorplans with external suppliers

Manage and update relevant social media channels

Liaising and collaborate with regional marketing Senior operations coordinator

Update property listings on internal and external property portals

Adhere to marketing guidelines and regulations

Supply imagery and property information for regional publications

central marketing campaigns and PR

Master the use of internal systems to produce

search and download imagery

Oversee look and feel of office in line with central guidelines

Comply with marketing deadlines